November 22, 2019
Culture is less about policy and more about people, especially in the service-oriented hospitality business. To create the hospitality culture you want, it’s important to define your mission and values. The crucial second step is finding people committed to these principles and your concept of a service culture. For example, if you want to run a bed and breakfast that sets the bar for the service culture in the hotel industry, you should quiz candidates about their capacity for attention to detail. Once you have employees in place, nurture the positive qualities you’re looking for, being sure to lead by example.